Supervisor - Patient Reception Services / Diagnostic Imaging / Sun-Thurs
- Requisition #: 171657
- Department: DR- Clinical Operations
- Location: Houston, TX
- Posted Date: 11/18/2024
MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Shift / Hours: Sunday - Thursday / 9am - 6pm
SUMMARY
Supervise Diagnostic Imaging Scheduling Center
JOB SPECIFIC COMPETENCIES
Administrative and Personnel
1. Coordinates activities and supervises, Diagnostic Imaging Patient Service Coordinators (PSCs).
2. Interviews PSCs and makes recommendations for hire.
4. Evaluates employee performance and provides timely written and verbal feedback.
5. Creates and implements daily work schedules for PSCs.
6. Interacts with center PSCs for exchange of information and problem solving. Initiates contact or meeting when appropriate.
7. Fills in for Manager as requested.
8. Assists technologists and other employees as needed
9. Faxes and distributes faxes as required.
10. Maintains patient/client confidentiality at all times
11. Possess highly developed communication and organizational skills.
12. Must be able to work independently and without direct supervision
13. Position requires the ability to problem solve and trouble shoot day to day routine patient administrative activities in the clinic setting.
14. Reviews and analyzes Genesys and productivity reports to determine staffing levels as needed.
15. Reconciliation of daily collections and sign-off on them for accuracy.
16. Special projects as required.
Financial Administration
1. Maintains Kronos time records for PSCs minimizing overtime when possible.
2. Maintains inventory orders, obtains and stocks supplies and equipment that are necessary for unit function.
Education and Mentoring
1. Provides job specific training for PSCs.
2. Able to perform PSCs duties in all areas of Diagnostic Imaging.
3. Demonstrates a high-level customer service philosophy.
4. Understand, participates in and promotes team efforts.
5. Establishes and maintains a high level of professionalism through cooperation, receptiveness, and sensitivity to others.
6. Must understand computer systems with ability to run and interpret reports.
7. Other duties as assigned.
Other duties as assigned
REQUIREMENTS
Education Required: Bachelor's degree Health Services Administration, Business Administration or related field.
Preferred Education: None
Certification: None
Preferred Certification: None
Experience Required: Three years of experience in health care or customer service with project coordinator/management experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience: None
Onsite Presence: Is Required
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Onsite
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Shift / Hours: Sunday - Thursday / 9am - 6pm
SUMMARY
Supervise Diagnostic Imaging Scheduling Center
JOB SPECIFIC COMPETENCIES
Administrative and Personnel
1. Coordinates activities and supervises, Diagnostic Imaging Patient Service Coordinators (PSCs).
2. Interviews PSCs and makes recommendations for hire.
4. Evaluates employee performance and provides timely written and verbal feedback.
5. Creates and implements daily work schedules for PSCs.
6. Interacts with center PSCs for exchange of information and problem solving. Initiates contact or meeting when appropriate.
7. Fills in for Manager as requested.
8. Assists technologists and other employees as needed
9. Faxes and distributes faxes as required.
10. Maintains patient/client confidentiality at all times
11. Possess highly developed communication and organizational skills.
12. Must be able to work independently and without direct supervision
13. Position requires the ability to problem solve and trouble shoot day to day routine patient administrative activities in the clinic setting.
14. Reviews and analyzes Genesys and productivity reports to determine staffing levels as needed.
15. Reconciliation of daily collections and sign-off on them for accuracy.
16. Special projects as required.
Financial Administration
1. Maintains Kronos time records for PSCs minimizing overtime when possible.
2. Maintains inventory orders, obtains and stocks supplies and equipment that are necessary for unit function.
Education and Mentoring
1. Provides job specific training for PSCs.
2. Able to perform PSCs duties in all areas of Diagnostic Imaging.
3. Demonstrates a high-level customer service philosophy.
4. Understand, participates in and promotes team efforts.
5. Establishes and maintains a high level of professionalism through cooperation, receptiveness, and sensitivity to others.
6. Must understand computer systems with ability to run and interpret reports.
7. Other duties as assigned.
Other duties as assigned
REQUIREMENTS
Education Required: Bachelor's degree Health Services Administration, Business Administration or related field.
Preferred Education: None
Certification: None
Preferred Certification: None
Experience Required: Three years of experience in health care or customer service with project coordinator/management experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred Experience: None
Onsite Presence: Is Required
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 171657
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 58,000
- Midpoint Salary: US Dollar (USD) 72,500
- Maximum Salary : US Dollar (USD) 87,000
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Onsite
