Patient Services Coordinator - Diagnostic Imaging / Woodlands
- Requisition #: 172849
- Department: North Region
- Location: Woodlands, TX
- Posted Date: 1/29/2025
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention.
The ideal candidate must have a high school diploma or equivalent and three year of recent customer service experience.
Shift / Hours: Monday - Friday / 930am - 6pm
SUMMARY
Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records
JOB SPECIFIC COMPETENCIES
Communication and Interaction
Patient Interaction:
A. Greets patients, family members, faculty and other staff members upon arrival.
B. During wait times will physically and visually check on patients, assists them with any issues.
C. Provide the patient with correct information regarding their schedule and the preparations needed for their DI procedure. Provide printed information as requested or needed to patients.
D. Responsible for the security and confidentiality of patient information at all times.
E. Advises patients and family members of available services.
F. Schedule patient diagnostic tests, procedures as needed
G. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.
H. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Mobile Mammography Only:
A. Checks and returns messages accurately throughout the day.
B. CDL requirement - must obtain CDL within 12 months of hire date if no current CDL license.
C. Assists technologist with mobile mammography workflow.
Record Maintenance
A. Updates relevant patient information in order to maintain an accurate patient record.
B. Responsible for the security and confidentiality of patient information at all times.
C. Handles and processes a complex and varied series of documents and situations.
Financial Activities in accordance with established departmental processes
A. Collects and process IPayment and reviews and reconciles patient charge documents in accordance with established departmental processes.
B. Enters technical charges as needed.
REQUIREMENTS
EDUCATION
Required: High school diploma or equivalent
Education Preferred: Associate's degree in Business, Health Services Administration or related field.
EXPERIENCE
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Onsite
The ideal candidate must have a high school diploma or equivalent and three year of recent customer service experience.
Shift / Hours: Monday - Friday / 930am - 6pm
SUMMARY
Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records
JOB SPECIFIC COMPETENCIES
Communication and Interaction
Patient Interaction:
A. Greets patients, family members, faculty and other staff members upon arrival.
B. During wait times will physically and visually check on patients, assists them with any issues.
C. Provide the patient with correct information regarding their schedule and the preparations needed for their DI procedure. Provide printed information as requested or needed to patients.
D. Responsible for the security and confidentiality of patient information at all times.
E. Advises patients and family members of available services.
F. Schedule patient diagnostic tests, procedures as needed
G. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.
H. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Mobile Mammography Only:
A. Checks and returns messages accurately throughout the day.
B. CDL requirement - must obtain CDL within 12 months of hire date if no current CDL license.
C. Assists technologist with mobile mammography workflow.
Record Maintenance
A. Updates relevant patient information in order to maintain an accurate patient record.
B. Responsible for the security and confidentiality of patient information at all times.
C. Handles and processes a complex and varied series of documents and situations.
Financial Activities in accordance with established departmental processes
A. Collects and process IPayment and reviews and reconciles patient charge documents in accordance with established departmental processes.
B. Enters technical charges as needed.
REQUIREMENTS
EDUCATION
Required: High school diploma or equivalent
Education Preferred: Associate's degree in Business, Health Services Administration or related field.
EXPERIENCE
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 172849
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 39,000
- Midpoint Salary: US Dollar (USD) 48,500
- Maximum Salary : US Dollar (USD) 58,000
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
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