Associate Director, Information Services
- Requisition #: 180521
- Location: Houston, TX
- Posted Date: 5/20/2026
The Associate Director EHR Revenue Cycle, Clinical Access Revenue Systems plays a critical leadership role within The University of Texas MD Anderson Cancer Center, supporting technology portfolios that enable core revenue cycle operations across the institution. The Associate Director of Information Services is embedded within the Clinical Access Revenue Systems department, providing oversight of enterprise EHR and integrated third-party applications that support hospital billing, professional billing, and coding workflows. This role ensures systems are stable, compliant, well governed, and continuously optimized to meet operational, financial, and regulatory demands.
The Associate Director of Information Services, reporting to the Director, Clinical Access Revenue Systems, this position serves as a strategic and operational bridge between clinical access operations, Digital Operations & Infrastructure, and vendor partners, ensuring technology solutions align with institutional goals and deliver measurable value across UT MD Anderson.
The ideal candidate brings a bachelor's degree (master's degree preferred), extensive information technology leadership experience, and strong domain expertise in EHR-based revenue cycle systems. Preferred qualifications include significant Epic experience, deep understanding of Epic processes and release cycles, hands-on revenue cycle application experience, and a proven ability to lead managers and teams while balancing service quality, cost, and risk in a complex healthcare environment.
Minimum $168,500 - Midpoint $210,500 - Maximum $252,500 based on a 40-hour work week. Work location is remote within Texas only.
Why Us?
This role offers the opportunity to shape enterprise revenue cycle technology at UT MD Anderson, directly supporting patient access, financial sustainability, and operational excellence. The position provides meaningful leadership scope, exposure to cross-functional initiatives, and the ability to influence long-term technology strategy while supporting professional growth and work-life balance in a mission-driven environment.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Domain Expertise & Strategy
Lead enterprise-wide risk governance for technology initiatives, considering operations, regulations, organizational processes, and cybersecurity requirements
Communicate risk assessments and impacts to institutional stakeholders and leadership
Co-lead institutional technology assessment and selection for emerging solutions aligned with strategic objectives
Apply deep knowledge of revenue cycle operations to guide planning, implementation, and optimization across EHR Hospital Billing, Professional Billing, and Coding teams
Stay informed on industry trends, institutional policies, and guidelines to improve system performance and patient care
Service Management & Delivery
Provide leadership to managers and teams delivering daily application support and system enhancements
Guide service strategy and design aligned with business goals, customer needs, and financial stewardship
Advise on service operations processes, expectations, and ITIL-based best practices
Define, monitor, and optimize KPIs to improve service levels and operational performance
Drive continuous improvement initiatives across Digital Operations & Infrastructure and operational partners
Financial Management & Procurement
Support development, management, and monitoring of operating and project budgets
Align technology investments with institutional priorities and long-term financial sustainability
Identify and mitigate financial risks related to scope, budget, and timeline changes
Oversee technology procurement, contract management, renewals, and licensing models
Foster cost-effective vendor partnerships while ensuring compliance and value realization
Leadership, Collaboration & Governance
Serve as a key liaison between operational stakeholders, Digital Operations & Infrastructure, and vendors
Translate business needs into effective, scalable technology solutions
Balance service quality, cost, and risk in decision-making
Contribute to cross-functional initiatives requiring integrated EHR-enabled workflows
Perform other duties as assigned
EDUCATION
WORK EXPERIENCE
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Remote
The Associate Director of Information Services, reporting to the Director, Clinical Access Revenue Systems, this position serves as a strategic and operational bridge between clinical access operations, Digital Operations & Infrastructure, and vendor partners, ensuring technology solutions align with institutional goals and deliver measurable value across UT MD Anderson.
The ideal candidate brings a bachelor's degree (master's degree preferred), extensive information technology leadership experience, and strong domain expertise in EHR-based revenue cycle systems. Preferred qualifications include significant Epic experience, deep understanding of Epic processes and release cycles, hands-on revenue cycle application experience, and a proven ability to lead managers and teams while balancing service quality, cost, and risk in a complex healthcare environment.
Minimum $168,500 - Midpoint $210,500 - Maximum $252,500 based on a 40-hour work week. Work location is remote within Texas only.
Why Us?
This role offers the opportunity to shape enterprise revenue cycle technology at UT MD Anderson, directly supporting patient access, financial sustainability, and operational excellence. The position provides meaningful leadership scope, exposure to cross-functional initiatives, and the ability to influence long-term technology strategy while supporting professional growth and work-life balance in a mission-driven environment.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Domain Expertise & Strategy
Lead enterprise-wide risk governance for technology initiatives, considering operations, regulations, organizational processes, and cybersecurity requirements
Communicate risk assessments and impacts to institutional stakeholders and leadership
Co-lead institutional technology assessment and selection for emerging solutions aligned with strategic objectives
Apply deep knowledge of revenue cycle operations to guide planning, implementation, and optimization across EHR Hospital Billing, Professional Billing, and Coding teams
Stay informed on industry trends, institutional policies, and guidelines to improve system performance and patient care
Service Management & Delivery
Provide leadership to managers and teams delivering daily application support and system enhancements
Guide service strategy and design aligned with business goals, customer needs, and financial stewardship
Advise on service operations processes, expectations, and ITIL-based best practices
Define, monitor, and optimize KPIs to improve service levels and operational performance
Drive continuous improvement initiatives across Digital Operations & Infrastructure and operational partners
Financial Management & Procurement
Support development, management, and monitoring of operating and project budgets
Align technology investments with institutional priorities and long-term financial sustainability
Identify and mitigate financial risks related to scope, budget, and timeline changes
Oversee technology procurement, contract management, renewals, and licensing models
Foster cost-effective vendor partnerships while ensuring compliance and value realization
Leadership, Collaboration & Governance
Serve as a key liaison between operational stakeholders, Digital Operations & Infrastructure, and vendors
Translate business needs into effective, scalable technology solutions
Balance service quality, cost, and risk in decision-making
Contribute to cross-functional initiatives requiring integrated EHR-enabled workflows
Perform other duties as assigned
EDUCATION
- Required: Bachelor's Degree
- Preferred: Master's Degree
WORK EXPERIENCE
- Required: 7 years Information technology experience to include five years of supervisory/management experience.
- May substitute required education degree with additional years of experience on a one to one basis.
- Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
- Preferred: Strong Epic experience, good understanding of the Epic process and release cycle, experience in revenue cycle application, solid leadership experience.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 180521
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 168,500
- Midpoint Salary: US Dollar (USD) 210,500
- Maximum Salary : US Dollar (USD) 252,500
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Remote (within Texas only)
- Pivotal Position: Yes
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
#LI-Remote
