Senior Secretary - Case Management
- Requisition #: 183852
- Department: Case Management
- Location: Houston, TX
- Posted Date: 11/6/2026
Case Management plays a critical role in coordinating care across the continuum, ensuring patients receive the resources and support needed for successful transitions of care. Our nurse case managers partner with patients, families, providers, and community agencies to arrange post-acute services, including home health, rehabilitation, hospice, medical equipment, and long-term care placement. Through expert care coordination and advocacy, the team helps drive high-quality outcomes, improve the patient experience, and support safe, efficient discharge planning.
The primary purpose of the Secretary position is to perform secretarial duties and provide direct support to staff in the Case Management Department in a professional and timely manner using a computer keyboard. Participates in general departmental activities, and completes special projects upon request. Greets, screens, and routes calls and visitors. Performs cross coverage duties as needed.
Salary range:
Minimum salary: $40,000
Midpoint salary: $46,000
Maximum salary: $52,000
Job Specific Competencies
Administrative
• Provides routine secretarial support for the Case Management Department in a professional and timely manner using a computer keyboard to type routine forms, reports, and other correspondence. Assure that all information is relevant, timely, accurate, proofread, and appropriate for spelling, grammar and editorial content • Responsible for preparing daily Case Management Pager Assignment • Retrieves and sends faxes and scans documents for electronic filing
Office Management
• Responsible for providing coverage in the Case Management main office. Coverage is provided daily on a rotating schedule for lunch breaks and during absences (e.g. vacation, sick leave, funeral leave, jury duty and during staff absences) • Assist all contacts promptly with appropriate resources, communication, documentation and submissions for service requests • Assists with tracking equipment inventory; filing, daily stocking/restocking of standard office machines, and reporting problems on office equipment • Maintains operation of departmental iLand Messaging System for employee paging
Customer Service
• Provides excellent customer service by exceptional means for general departmental activities including answering phone calls, taking complete messages, and relaying information via appropriate means. • Greets departmental visitors and customers as appropriate • Maintains vendor log and process sign in forms • Page staff as required via paging system, telephone, or computer • Communicates pertinent information to staff via email or verbal • Responsible for staff errands, as requested • Primary contact for mail drop off/pick up and distribution
EDUCATION
WORK EXPERIENCE
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Onsite
The primary purpose of the Secretary position is to perform secretarial duties and provide direct support to staff in the Case Management Department in a professional and timely manner using a computer keyboard. Participates in general departmental activities, and completes special projects upon request. Greets, screens, and routes calls and visitors. Performs cross coverage duties as needed.
Salary range:
Minimum salary: $40,000
Midpoint salary: $46,000
Maximum salary: $52,000
Job Specific Competencies
Administrative
• Provides routine secretarial support for the Case Management Department in a professional and timely manner using a computer keyboard to type routine forms, reports, and other correspondence. Assure that all information is relevant, timely, accurate, proofread, and appropriate for spelling, grammar and editorial content • Responsible for preparing daily Case Management Pager Assignment • Retrieves and sends faxes and scans documents for electronic filing
Office Management
• Responsible for providing coverage in the Case Management main office. Coverage is provided daily on a rotating schedule for lunch breaks and during absences (e.g. vacation, sick leave, funeral leave, jury duty and during staff absences) • Assist all contacts promptly with appropriate resources, communication, documentation and submissions for service requests • Assists with tracking equipment inventory; filing, daily stocking/restocking of standard office machines, and reporting problems on office equipment • Maintains operation of departmental iLand Messaging System for employee paging
Customer Service
• Provides excellent customer service by exceptional means for general departmental activities including answering phone calls, taking complete messages, and relaying information via appropriate means. • Greets departmental visitors and customers as appropriate • Maintains vendor log and process sign in forms • Page staff as required via paging system, telephone, or computer • Communicates pertinent information to staff via email or verbal • Responsible for staff errands, as requested • Primary contact for mail drop off/pick up and distribution
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Training Program One year of formal secretarial training from an approved business or secretarial school.
WORK EXPERIENCE
- Required: 2 years Experience performing secretarial work.
- Preferred: 5 years Secretarial experience.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 183852
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Day/Evening
- Minimum Salary: US Dollar (USD) 40,000
- Midpoint Salary: US Dollar (USD) 46,000
- Maximum Salary : US Dollar (USD) 52,000
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
#LI-Onsite
