PBS Associate | Houston, TX | MD Anderson

PBS Associate

Job skills and knowledge
  • Must be able to address patients' inquiries via phone in a high volume call center or address inquiries with direct patient encounter
  • Documents all requests and inquiries clearly and completely in the billing system
  • Set up payment plans and process credit card payments
  • Print and mail all requests for itemized statements and claim forms
  • Update weekly demographics relating to bad addresses and return mail
  • Work and distribute correspondences via fax and Onbase
  • Update death notice report
  • Work special projects as assigned- ex:refunds, Telehealth
  • QA Collection Agencies Invoices and agency placements and follow up on bankruptcies
  • Perform administrative support by mailing, faxing, emailing, scanning and documenting requests.
  • Ensures PHI/HIPAA compliance

Productivity and QA
  • Adheres to the requirements on the annual expectation memo
  • Must maintain at least achieves on the quarterly report cards

Required Education:

High school diploma.

Required Experience:

Three years of experience in billing, insurance follow-up, or collections in a medical or hospital business office setting.

Preferred Experience/Skills:

Experience in a Healthcare environment involving customer service, call center experience, people person, excellent written and verbal communication skills, detail oriented (documentation), computer savvy. empathetic, patience, flexible, positive attitude, multi-task skills, active listener, friendly person.


Monday - Friday 8 hour shifts: 7:45am-4:45pm, 8:00am-5:00pm, 9:00am-6:00pm These shifts rotate every month. Must be flexible and able to work until 6pm. Working Saturday's at times mandatory, but usually during end of fiscal year.

Other Requirements:

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
  • Requisition ID: 152483
  • Employment Status: Full-Time
  • Employee Status: Regular
  • Work Week: Days
  • Minimum Salary: US Dollar (USD) 36,500
  • Midpoint Salary: US Dollar (USD) 45,500
  • Maximum Salary : US Dollar (USD) 54,500
  • FLSA: non-exempt and eligible for overtime pay
  • Fund Type: Hard
  • Work Location: Hybrid Onsite/Remote
  • Pivotal Position: No
  • Science Jobs: No