Patient Access Specialist - Stem Cell Transplantation Center
- Requisition #: 173787
- Department: Stem Cell Transplantation Ctr
- Location: Houston, TX
- Posted Date: 3/11/2025
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The primary responsibility of the Patient Access Specialist is to facilitate accurate, efficient and courteous access to services for new patients. This includes but is not limited to: communicating with referral sources, scheduling first visit appointments and registering new patients.
Shift: Monday - Friday (8 hours). On-site during training/orientation, then 2 days on-site and 3 days remote (can change based on departmental needs and institutional guidelines). One hour lunch.
KEY FUNCTIONS
Patient Access
Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinical operations.
Provides financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilizing medical services overrides and account reviews as appropriate.
Revenue Integrity
Collects complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
Uses technical expertise to obtain insurance information, verify benefits, and secure authorizations.
Communication and Documentation
Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance.
Responds to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings)
Completely and accurately documents communications with payors, patients, and the treatment team.
Other duties as assigned.
EDUCATION
Required: High school diploma or equivalent.
Preferred: Bachelor's degree.
EXPERIENCE
Required: Three years experience in healthcare, insurance or related field. With preferred degree, one year of required experience.
Preferred: Insurance experience is a plus.
OTHER
Required: Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
#LI-Hybrid
The primary responsibility of the Patient Access Specialist is to facilitate accurate, efficient and courteous access to services for new patients. This includes but is not limited to: communicating with referral sources, scheduling first visit appointments and registering new patients.
Shift: Monday - Friday (8 hours). On-site during training/orientation, then 2 days on-site and 3 days remote (can change based on departmental needs and institutional guidelines). One hour lunch.
KEY FUNCTIONS
Patient Access
Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinical operations.
Provides financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilizing medical services overrides and account reviews as appropriate.
Revenue Integrity
Collects complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
Uses technical expertise to obtain insurance information, verify benefits, and secure authorizations.
Communication and Documentation
Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance.
Responds to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings)
Completely and accurately documents communications with payors, patients, and the treatment team.
Other duties as assigned.
EDUCATION
Required: High school diploma or equivalent.
Preferred: Bachelor's degree.
EXPERIENCE
Required: Three years experience in healthcare, insurance or related field. With preferred degree, one year of required experience.
Preferred: Insurance experience is a plus.
OTHER
Required: Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 173787
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 45,500
- Midpoint Salary: US Dollar (USD) 57,000
- Maximum Salary : US Dollar (USD) 68,500
- FLSA: non-exempt and eligible for overtime pay
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: Yes
- Referral Bonus Available?: No
- Relocation Assistance Available?: Yes
- Science Jobs: No
#LI-Hybrid
